FAQ (Admin Users)

Allowing users to add merchants / vendors - Things to know
Gorilla Expense can change the vendor config setting to allow the user to enter a particular vendor entry that is not in the list. But there are three thi...
Fri, 9 Oct, 2020 at 5:13 PM
Are the country, city and State field necessary or can they be made optional?
  IRS requires to document location for travel expenses. Hence, these fields are recommend to be setup mandatory in Gorilla Expense. We understand that...
Wed, 1 Jul, 2020 at 5:33 PM
Can receipts be attached at the report header level?
When uploading receipts can you do one bulk upload under the expense report vs doing individual receipts under transaction? Yes, you can by enabling the...
Fri, 9 Oct, 2020 at 5:18 PM
Standard Approval Feature / How to Assign Expense Approvers on the User Profile?
To assign Expense approvers on the user profile, follow the steps mentioned below - 1. Go To Masters->User. A list of users in the system will be dis...
Thu, 19 Oct, 2023 at 1:31 PM
How to Bulk Update User Profiles?
Bulk Downloading Users 1. Gorilla Expense allows you to download user profiles in a format that can be used to re-import the user profiles again, if des...
Fri, 27 Nov, 2020 at 2:27 PM
How to Change Expense Report Status?
Log in as Admin to the Web App -> Go To Analytics->Query Expense-> Enter the Confirmation Number (or other filter criteria available on that screen...
Fri, 9 Oct, 2020 at 5:10 PM
How to create and configure an additional approval level? (Advanced Level)
If you have 1 or 2 level(s) of approval, you can always add additionl level(s) as required from the admin account. There are three things that need to b...
Tue, 6 Oct, 2020 at 12:25 PM
How to delete bank / corporate credit card expenses?
By default, you cannot delete bank expenses. However, if you need to delete bank expenses, you will have to make sure the expenses are not already attached ...
Fri, 9 Oct, 2020 at 5:10 PM
How to give access to an user to impersonate another user(s)?
1. Log in with the Admin credentials  2. Go to Settings -> Impersonate User Mapping 3. From the User Dropdown select the user who would be impe...
Fri, 9 Oct, 2020 at 5:08 PM
How to reprocess transactions that fail during the automatic import of the credit card feed?
If you currently have your corporate credit card feed imported automatically, you should receive an email indicating the status of the import. (If you do no...
Fri, 9 Oct, 2020 at 5:08 PM