FAQ (Admin Users)

How to reprocess transactions that fail during the automatic import of the credit card feed?
If you currently have your corporate credit card feed imported automatically, you should receive an email indicating the status of the import. (If you do no...
Fri, 9 Oct, 2020 at 5:08 PM
How to give access to an user to impersonate another user(s)?
1. Log in with the Admin credentials  2. Go to Settings -> Impersonate User Mapping 3. From the User Dropdown select the user who would be impe...
Fri, 9 Oct, 2020 at 5:08 PM
Can the admin user customize email alerts?
You can configure email alerts sent upon approval or rejection of an expense report by going to Masters->Status. If you want to customize the email body ...
Wed, 8 Jul, 2020 at 12:46 PM
What is the fastest way to resolve integration app issues while integrating with GP?
The integration app usually has issues when there are changes in your environment. Before contacting us, some of the things we would encourage you to d...
Fri, 23 Dec, 2016 at 10:47 AM
What is the Receipt Policy Limit used for?
What is the Receipt Policy Limit used for?  If we set the limit at $1,000, does that mean anything under would NOT require a receipt? By default, if...
Wed, 25 Jan, 2017 at 12:49 PM
How to Change Expense Report Status?
Log in as Admin to the Web App -> Go To Analytics->Query Expense-> Enter the Confirmation Number (or other filter criteria available on that screen...
Fri, 9 Oct, 2020 at 5:10 PM
How to delete bank / corporate credit card expenses?
By default, you cannot delete bank expenses. However, if you need to delete bank expenses, you will have to make sure the expenses are not already attached ...
Fri, 9 Oct, 2020 at 5:10 PM
Configuring Reminders For Expenses
Reminders for Expenses Another simple yet powerful tool from Gorilla Expense is the Reminders. This helps you in reminding the Employees for certain action...
Fri, 9 Oct, 2020 at 5:12 PM
Can the comments field on the expense line be made mandatory?
Can the comments field be made mandatory? The comments field is mandatory only when receipt is not attached. But you can enable Business Purpose...
Wed, 1 Jul, 2020 at 5:32 PM
How to Bulk Update Expense Report Status to AP Paid?
Is there a way to bulk update expense report status to AP Paid? --------------------------------------------------------------------------------------...
Thu, 24 Dec, 2020 at 11:34 AM