If a particular user is facing any issue, admins can research those issues by logging in as that user using the "Impersonate User" feature. This feature is also useful for Executive Assistants to do expense reports for C level executives.
With this feature, the Admin user can give himself/herself (or the desired user) access to a defined list of user(s) those user(s) would want to log in as. Once access is given, the user (to whom access is given) will see those users listed in the "Impersonate User" section and will be able to log in as the desired user without having to know that user's password.
1. How to do the Impersonate User Mapping:
Click on the "Settings" tab --> select "Impersonate User Mapping" as shown below.
On the Impersonate User Mapping screen, you have to select the user who is going to impersonate the assigned users --> select the users from unassigned users list box and use button ">>" to map the selected users under the assigned users list box and click on the "Save" button.
2. How to Impersonate the User:
Click on the "Settings" --> Select the "Impersonate User".
You can see the list of the users which are mapped.
To impersonate the user, click on the Impersonate User button as shown below.
After impersonating the user, the user will be able to log in behalf of the impersonated user.
There is a “Revert Identity” link at the top, using which the application reverts the identity back to the original user.
Click on the "Ok".
Once the user confirms, the application goes back to the home screen of the original user.
