You can easily reset the passwords for any of the users from the Admin Panel. 


Follow these steps to reset the password -

  1. Go to Menu -> Masters -> Users or Click on 'Manage Users' link on the Home Page
  2. Select the user for whom you want to reset the password. You can click on the small pencil icon at the end of the user profile under the 'Action' column (highlighted in the screenshot below). 
  3. Click on the 'Reset Password' Button/Link as shown below. 
  4. The application will show a message 'Password was reset and emailed to the user.' if the password is reset successfully. 
  5. If you get the error while resetting the password - 'Error occurred while resetting the password. Your account is disabled due to too many incorrect login attempts. Please contact your system admin' then please follow the following steps.
  6. Activate the user -
    • Make changes to the 'Disabled User' setting as shown below. It should be set to 'NO'. 
    • Save the User Profile. This will activate the user profile.
    • Now Click on the 'Reset Password' button/link.